[ Frequently Asked Questions ]
Reliable Answers to Our Most
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
How long will take to dry clean my items?
We deliver next working day and if there are delicate items or large items such as curtains and rugs it may take slightly longer but we will inform customer before hand.
Can I add extra items to my order when you collect…
Of course you can
Can I order by phone or email?
of course you can call 0208 798 26 94
Is there a minimum order?
Minimum order quantity for free delivery is £20
How do I prepare for my first pickup?.
Having your clothes ready for us to pick up is all you have to do bags up, If you don’t have bags, no problem. Our drivers can provide you with bags to place your items. drop off form’, which you can place into your bag with your contact details, Note also that, if you wish to, we can collect your clothes from and deliver them back to your porter. Simply put your contact details and any instructions on a piece of paper inside your bag and we can pick up from them in your absence..
Which items can be washed and which can be dry cleaned?
Read the care instructions on the clothing label inside the garment to be positive. A general rule of thumb is that dry cleaning is for synthetic materials and more refined items - e.g. suits, delicate dresses - and laundry is for natural materials - e.g. t-shirts, pants, socks.
What if my clothes are heavily stained?
We can definitely try! Stains are best treated immediately, so your garment has a better chance of recovery. Turn your garment inside out and run cold water over the stain. This will greatly help the affected area, and in return make the stain easier to remove.
Do you offer a same day service?
Yes, The Dry Cleaning Lounge Company offers a same-day and next-day service for all your dry cleaning needs. Please contact us for more details.
Can I return my hangers?
Yes, please! We are all about re-using and recycling at BLANC as you know, and so we encourage our customers to help us care for our planet by reducing the amount of packaging we consume (it also declutters your house - added benefit!). Feel free to give any hanger or packaging back to our driver.
What does “owner’s risk” mean?
If we believe that the fragility of the garments (fabric, age, colour, pre-existing damage etc.) means that there is a risk that they could be damaged in the cleaning process, we will refrain from cleaning the garment in question. We will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. Note that if you authorise us to proceed, it will imply that you assume full responsibility for any damage to the garments. This is what we call cleaning “at owner’s risk”
Wash, Tumble Dry & Fold
Do you dry clean wedding dresses and other bespoke items?
As we constantly strive to obtain the best clean while taking extra care of the most delicate fabrics, a lot of brides (including our owner!) have entrusted us with their wedding dress and we are expert at cleaning those pieces. Please note that the sooner you bring your dress in after your wedding, the better the results, as leaving little time for stains to set helps us clean with less risk to a better finish. We can also clean other bespoke items - just ask one of your store assistants for a quote, or contact us on 020 8798 26 94 or email us if you would like more information or to ask for a quote. Kindly note that we assess all those very specific items before cleaning to ensure that we have spotted and highlighted all the potential risks to you before proceeding with the clean.
What temperature do you wash the clothes at?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Can you book a pickup and delivery for me?
You can schedule your pickup and delivery via our online booking tool. However, should you prefer to speak to a member of staff who can book this in for you, call us at 020 8798 26 94 or email and we will arrange everything for you..
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.